Shipping Policy

State Prosperity
Effective date: 2 April 2026

1. General Information

This Shipping Policy explains how orders placed with Banned Prints are processed, shipped, and delivered.

Seller: bannedprints.com
Email: support@bannedprints.com

2. Fulfilment Partner

All orders are fulfilled and shipped through our third-party print-on-demand fulfilment partner.

This means that production, packing, and dispatch are handled by an external fulfilment provider, while Banned Prints remains the seller and your contractual partner for your purchase.

3. Processing Time

All products are made to order.

Orders are usually processed for production shortly after payment is successfully received. Processing times may vary depending on product type, order volume, destination, public holidays, and other operational factors.

Estimated production and shipping times shown on the website or at checkout are estimates only.

4. Shipping Destinations

We offer shipping to the destinations shown at checkout.

If your country or region is not available at checkout, we are currently unable to ship to that destination.

5. Shipping Methods and Costs

Available shipping methods and shipping charges are shown at checkout before you place your order.

The total price, including shipping costs, is displayed before the order is submitted.

6. Estimated Delivery Time

Estimated delivery time consists of:

• production time, and
• transit time after dispatch.

Delivery times vary depending on the destination, shipping method selected, customs processing where applicable, and carrier performance.

Unless a different delivery period is specifically agreed, orders will be delivered without undue delay and no later than 30 days from conclusion of the contract.

7. Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided with your order, where available.

Please note that tracking updates depend on the carrier and may take some time to appear after dispatch.

8. Customs, Duties and Import Taxes

For orders shipped outside the European Union, customs duties, import taxes, handling fees, and similar charges may apply.

Unless otherwise stated, these charges are the responsibility of the customer.

9. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping details, please contact us as soon as possible at support@bannedprints.com. We cannot guarantee that address changes can be made once production or shipment has begun.

10. Shipping Delays

Delivery times are estimates and are not guaranteed.

Delays may occur due to high seasonal demand, carrier disruptions, customs clearance, force majeure events, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us at support@bannedprints.com and we will review the shipment status with our fulfilment partner.

11. Lost, Damaged, or Incorrect Parcels

If your order arrives damaged, appears to be lost in transit, or you receive the wrong item, please contact us without undue delay at support@bannedprints.com and include:

• your order number,
• a description of the issue, and
• photographs where applicable.

We will review the issue and, where appropriate under applicable law and our policies, arrange a suitable remedy.

12. Separate Shipments

If your order contains multiple items, they may in some cases be shipped separately depending on stock location, fulfilment routing, or packaging requirements.

If this happens, you may receive separate tracking updates.

13. Consumer Rights

This Shipping Policy does not limit any mandatory rights you may have under applicable consumer protection laws.

If you are a consumer in the European Union, your statutory rights regarding delivery, withdrawal, and defective goods remain unaffected.

Incorrect Address and Failed Delivery Policy

European Union Customers

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If a shipment cannot be delivered due to an incorrect, incomplete, or inaccurate address provided by the customer, or due to the customer's failure to accept or collect the shipment, the shipment may be returned to us or our fulfilment partner.

If the customer requests a new delivery, any additional shipping costs required to resend the order will be charged to the customer before the new shipment is dispatched.

Any refund requests will be handled in accordance with applicable mandatory consumer protection laws.

We are not responsible for delivery failures caused by incorrect information provided by the customer.

Customers Outside the European Union

Customers are responsible for providing a complete and accurate delivery address when placing an order.

We are not responsible for failed deliveries, returns, delays, or additional costs resulting from incorrect, incomplete, or inaccurate customer-provided information, refusal of delivery, or failure to collect a shipment.

Any additional costs caused by such circumstances, including reshipping costs, return shipping costs, carrier fees, or fulfilment partner charges, may be charged to the customer where applicable.

Orders will not be reshipped until all applicable additional costs have been paid.

Refunds, if applicable, will be processed after consideration of any costs incurred due to the failed delivery, in accordance with applicable law.